Our hope is that your first trip with ROW Adventures is just one of many. Thus our goal is to provide thorough and complete communications and be clear with the details of our agreement with you. Because the fine print sometimes changes, you will receive the most current Terms & Conditions along with your travel documents at the time of booking.
PREPARING FOR YOUR TRIP
We do our best to provide you with all kinds of great resources to prepare for your trip. These include packing lists, reading lists, detailed itineraries and more. All of our multi-day river camping trips include tents, sleeping bags, and pads. In most cases, we will even help you book a hotel room prior to and after your trip. The reservation packet that we send you will include a detailed gear list of what you should bring. To make it even easier you can buy most of the clothes at the ROWwear store.
Most of our trips are suitable for beginners; however, some are more active than others. A spirit of flexibility and adventure is a good thing to bring along. It’s important that you understand the physical requirements for whatever trip you choose. If you’re not sure about this, or you’re not sure which trip or date will best meet your needs, please call for advice from our talented and knowledgeable Adventure Consultants. Be sure to read the “Trip Member’s Responsibility” below and if you have any medical concerns we encourage you to speak with your doctor before reserving space on a trip.
If you are planning a special event during the trip such as a birthday or anniversary, please let us know as always have a few surprises up our sleeves. On our trip application form, you can indicate any food need you might have and we’re happy to accommodate those.
HOW TO SIGN UP
To make a reservation, please contact us by one of the following methods:
1) Call us at 800-451-6034 – Monday-Friday from 8:30 to 5:00 pm Pacific Time.
2) Send us an email at info@ROWadventures.com
3) Use the “Book Now” tab found on some trip pages on our website.
We accept all major credit cards for the initial deposit. When we receive your trip application and deposit we will confirm your space and send you a confirmation packet including a suggested packing list. However, confirmation is not final until we also receive a copy of your completed trip application. Credit cards are accepted for deposits only – the balance must be paid by check. While it is often possible to join one of our trips on short notice, space is limited and we recommend you sign up well in advance.
The following deposit amounts are required to confirm your space(s) within 10 days of your reservation:
Trips lasting 6 or more days: $600 per person
Trips lasting 4 days: $400 per person.
Trips lasting 3 days: $300 per person.
Please note: some of our international tours require a 2nd deposit of $500, due 120 days prior to departure. Payment terms and conditions, including due dates and amounts, will be clearly laid out in your reservation materials.
USA-based trips: Full payment is due 60 days prior to departure.
International trips: Full payment is due 90 days prior to departure.
Prices are based on a 3% cash discount. You are welcome to pay the final balance with a credit card with an additional 3% administrative fee.
Reservations made after the balance due date must be paid in full at the time of booking. We reserve the right to cancel your reservation if full payment is not received by the due date.
CANCELLATIONS AND REFUNDS
If you find it necessary to cancel your trip, you should notify ROW Adventures in writing, by e-mail or fax immediately. If written cancellation is received (call to verify) before the final balance is due, you will be given a refund less than the amount of the deposit. Deposits are not refundable. If cancellations are made on or after the final due date, no money will be refunded. If you are unable to go on the trip, you are welcome to find a replacement for yourself. Please understand that once you’ve signed up, we lose the right to sell your reserved space to other individuals or groups. Therefore, we regret that we cannot make exceptions for personal emergencies. For this reason, we strongly recommend you consider purchasing the Travel Protection Plan ROW offers.
If you transfer from one trip to another, there is a $75 per person charge for USA-based trips (within the same season) up until 60 days prior to departure and a $100 per person charge for international trips up until 90 days prior to departure. Transfers made after these times are treated as cancellations. Transfer fees for some trips such as yachting trips are more stringent.
GROUP AND CHARTER RATES
On most trips, we offer a Group Rate for groups of 10 or more. We are also happy to arrange private charter trips. Contact us for details.
TRAVEL PROTECTION PLAN
We strongly recommend that you purchase a travel protection plan which can include a full trip refund should you cancel at any time for medical or health reasons. Coverage also includes medical evacuation, trip delay, and other elements. Because so many of our guests purchase this plan, we add the cost to your invoice as a convenience and it becomes effective on the day your premium is received in our office. Should you not wish to purchase this travel plan, simply deduct its cost from your invoice.
TRIP MEMBER'S RESPONSIBILITY
Trip members have the responsibility to select a trip appropriate to their abilities and interests. We are happy to discuss the trip with you if you have any questions or concerns. Trip members are held responsible for being in sufficiently good health to undertake the trip. Members are also responsible for studying all pre-departure information; for bringing the appropriate clothing and equipment as detailed therein and, for acting in a manner considerate of fellow group members.
Any person who is diabetic, epileptic, or asthmatic or has a history of heart trouble, is allergic to bee/scorpion stings or takes daily prescription drugs should include this information on the reservation form or inform our office. Trip members will also alert their guide (s) of any medical history that could become a problem on the trip. People with a history of heart trouble, pregnant women or any other potentially serious medical condition should consult their doctor before coming on a trip.
RESPONSIBILITY ~ AN IMPORTANT NOTICE
Payment of your deposit represents your acceptance of the following conditions: ROW Inc., ROW Oregon LLC and Remote Odysseys Worldwide, Inc. (dba ROW Adventures), its subsidiaries and cooperating agencies act only in the capacity of agents for the participants in all matters relating to transportation and/or all other related travel services, and assume no responsibility or liability whatsoever for injury, loss or damage to person or property, however caused, in connection with any service, including, but not limited to, that resulting directly or indirectly from acts of God, detention, irregularity, annoyance, delays and expenses arising from strikes, theft, quarantine, pilferage, force majeure, failure of any means of conveyance to arrive or depart as scheduled, government restrictions or regulations, civil disturbances, and discrepancies or changes in transit over which we have no control.
ROW Adventures reserves the right, either prior to or after departure, in its good-faith discretion and in circumstances that warrant it, to change or re-price any tour, trip, or expedition. This includes the possibility of moving to a different river or river segment due to extreme water conditions, forest fires, road closures and/or acts of God.
If we are not able to provide a substitute trip, river, or altered itinerary and have to cancel the departure completely, you will be refunded in full. Refunds are limited to the amount actually paid to ROW Adventures.
For non-USA-based trips, ROW Adventures must normally make substantial payments to its suppliers (hotels, transportation companies, etc.) far in advance of the trip departure date. If ROW Adventures cancels any tour, trip or expedition due to acts of insurrection, force majeure, strikes, popular demonstrations, acts of God, earthquake, flooding, or any cause beyond its control, ROW Adventures will refund the portion of the trip cost not already advanced to suppliers and use its best efforts to recover and refund the balance as promptly as possible.
ROW Adventures reserved the right to cancel trips that are below the trip minimum (usually 4-5 persons). All trip members will be notified a minimum of 30 days before the trip departs and will receive a full refund.
In the event of trip cancellation, ROW Adventures is not responsible for additional expenses incurred by trip members, such as penalties incurred through the purchase of non-refundable airline tickets, medical expenses and passport and visa fees.
ROW Inc., and ROW Oregon, LLC, each doing business as ROW Adventures, are proud to be an Equal Opportunity recreation service provider under separate permits from the U.S. Forest Service and Bureau of Land Management, National Park Service, and Idaho and Washington State Parks. These permits allow us to provide services and access to some of America’s most astounding resources that might otherwise be inaccessible to most members of the public.
ROW Inc. operates under special use permits granted by the Bureau of Land Management: Jarbidge, Vale, Cottonwood, Coeur d’Alene, and Judith Resource Areas. We operate under a special use permit granted by the U.S. National Forest Service on the: Salmon, Payette, Boise, Challis, Clearwater, Umatilla, and Panhandle National Forests. Also the Hells Canyon National Recreation Area, Wallowa-Whitman National Forest.
ROW Oregon, LLC operates on the Rogue River under permit from the Bureau of Land Management, Medford District along with the U.S. Forest Service in Siskiyou National Forest.
All our operations and facilities are operated on a non-discriminatory basis.
“The U.S. Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis of race, color, national origin, age, disability and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or part of an individual’s income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA’s TARGET Center at (202) 720-2600 (voice and TDD). To file a complaint of discrimination, write to USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, DC 20250-9410, or call (800) 795-3272 (voice) or (202) 720-6382 (TDD). USDA is an equal opportunity provider and employer.”
ROW Inc. is bonded and fully licensed by the states of Idaho, Washington, Montana and Oregon. We are members of: America Outdoors; Idaho Outfitters and Guides Association; Montana Outfitters and Guides Association; National Association of Interpretation; Lewis and Clark Heritage Trail Foundation and many other effective organizations.
ROW Inc. operates all our trips in the United States of America and ROW Sea Kayak Adventures, Inc. operates our trips in British Columbia, Canada. All other trips in foreign countries are arranged through our sister companies Remote Odysseys Worldwide, Inc. or ROW Sea Kayak Adventures, Inc. and are operated by independent suppliers that provide the goods and services for your trip including, for example, food service providers, equipment suppliers, yacht and other transportation companies, lodging facilities, local ground operators, certain guides, etc. As a result, neither ROW Inc., Remote Odysseys Worldwide, Inc. nor ROW Sea Kayak Adventures, Inc. their employees, shareholders, subsidiaries, affiliates, officers, directors and successors, (collectively ROW Adventures) are liable for any expense, irregularity, bodily injury or death to person, damage to property, negligent or willful act or failure to act of any such company or individual providing these services, or of any other third party.
Our trips are budgeted for full or near full sign-ups which enables us to offer trips at the lowest possible price. Because of numerous fixed costs, it is more expensive to operate a trip for a small group. Therefore, on some of our trips, in order to avoid having to cancel a trip, we have a “tier-pricing” system to avoid canceling a trip with a low number of sign-ups. We have found that most people also prefer this alternative to having a trip canceled. Thus, you will not on our trip prices there is a different price for 6-8 people versus 9-10, versus 11-12.
Tier pricing is calculated on the number of full revenue passengers. Trip physicians, staff or guests of ROW (travel writers, trip leaders-in-training, office staff, etc.) are not included in the tier pricing structure. Trip costs quoted are based on foreign exchange rates current at the time of this printing. We reserve the right to raise the trip fee if there are exceptional cost increases beyond our control.
We will initially invoice you at eh higher tier price, and refund the difference depending on the final group size.
You may book air transportation for this trip through one of the airline's online booking sites, by working with a local travel agent, or contacting ROW’s preferred provide – Exito Travel at 800-655-4053 or online at wwww.exitotravel.com. This is an independent company that has wholesale agreements with several airlines and can often get very good fares. If you do book online or buy discount tickets through a consolidator, the tickets can be restrictive and you should review the booking conditions carefully. These tickets tend to have stiff penalties for changes or cancellations. Once you have booked your flights, please fax or mail us a copy of your air itinerary so we can inform your trip leader of your expected arrival.
If you wish to be wait-listed for a full trip, the normal deposit is required. If an opening occurs on the trip, you will be informed and automatically transferred to the trip roster if you wish to join the trip, subject to the normal cancellation policy should you accept the slot. Otherwise, your deposit will be refunded in full.
ROW Adventures reserved the right to take photographic or film records of any of our trips and may use any such records for promotional and/or commercial purposes.
ROW Adventures reserved the right to decline to accept- or restrain from further participation- any person whose actions or deportment impede trip operations or rights, welfare or enjoyment of other trip members. A refund based on the cost of unused land services is the limit of ROW Adventures’ responsibility.