Day Trip (Northern Rivers) Manager
The Northern Rivers Manager oversees the day-to-day operations and safe conduct of all ROW Northern Rivers (St. Joe and Clark Fork) trips. The position requires the orchestration of all aspects of trips both on and off river so that trips flow safely, efficiently and with a minimum amount of stress on guides and team leaders and produce positive guest experiences. Responsibilities include logistics, equipment, supplies, transportation, clerical, guide coordination, conducting performance reviews, as well as frequent communication with the main company office and Director of Operations, etc. On the river, the Manager is responsible to ensure ROW meets its goal of providing high quality river trips and that standard policies and procedures are followed. Off the river, the Manager handles the administrative duties necessary for each trip’s success, including coordination of communications, logistical concerns with the office, equipment maintenance/concerns, and coordination of guide duties. The manager performs all guide scheduling for this operation. The manager will also provide guides’ performance reviews as outlined in the ROW Guide’s Guide and directed by the Director of Operations or River Operations Manager. As manager, he or she will seek to foster a positive, supportive work environment that encourages all team members to excel.
Employment Status:
This is a seasonal full-time, partial-salaried position. The Northern Rivers season starts on or about the first week of June each year and ends on or about September 6th. Exact start and ending dates will depend on bookings and trip launches.
Location:
Coeur d’Alene, ID, the St Joe River, and river outpost in Superior, MT.
Key Duties and Responsibilities:
- To operate the Clark Fork operation in a manner consistent with all ROW operations, established protocol and procedures.
- Supervise guides, other team leaders, swampers, drivers, and other ROW staff in the execution of their duties directly related to the trip rotation both on and off the river.
- Responsible for the orientation and training of all Clark Fork guide staff.
- Ensure overall quality of operations, guest experience and guide performance in all aspects of the trip.
- Foster a positive, supportive and effective work environment amongst crew and staff.
- Act as the official ROW liaison with suppliers of goods and services to this operation.
- Responsible for the initial set up of the outposts and any gear transfer from other outposts.
- Responsible for the tear-down and close up of the operations, and returning any gear that came from other outposts.
- Complete a thorough Pre-Season and End of Season Inventory using the ROW Inventory Spreadsheet.
- Assist in equipment transfers, shipping or receiving of retail items, etc, from other outposts or the office.
- Maintain and foster a good relationship with Montana Fish Wildlife, & Parks and other appropriate public management agencies.
- Work as a full guide and team member when on the river (See separate job description for guide duties).
- Be responsible for the care and maintenance of all equipment used in this operation, including but not limited to fleece/splash gear, wetsuits, booties, PFD’s, rafts, coolers, rescue gear.
Qualifications:
- Legally allowed to work in the United States
- Ability to work effectively and efficiently without close supervision
- Excellent river, rescue and first aid skills
- Minimum two years experience as a commercial rafting guide
- Excellent leadership ability
- Ability to delegate tasks and manage people effectively
- Excellent organizational skills and attention to detail a must
- Excellent verbal communication skills
- Creative problem-solving skills
- Strong team-player with excellent ability to get along with others
- Ability and willingness to set a positive example for all ROW staff and serve as a role model of ROW policies and systems
- Ability to motivate crew to set the high water mark
- Openness to feedback and ability to accept constructive criticism
- Computer literacy with email, word processing, and menu-driven programs
- Physically capable of lifting up to 70 lbs.
- Excellent driving record
- Experience with heavy crew-cab pickup truck and trailer
- Commercial Drivers License, preferred
- General mechanical knowledge, preferred
Additional Required Training:
- Attendance on ROW’s Staff Trip held in May is mandatory
Reporting Relationship:
This position reports directly to the Director of Operations.
Compensation:
Partially salaried, with additional daily wages accrued for the time leading trips (variable, dependent on experience). Additional tasks are compensated hourly.