Seasonal, Full-Time Sales & Admin | March-Sept | ROW Adventure Center

The purpose of this position is to allow ROW Adventures to meet its goal of providing high-quality trips, with enthusiastic sales and follow up. This position provides service to guests who would like to make reservations for half-day and one-day trips. As a sales-based, customer service position, the primary goal is to ensure each guest's needs have been met. This position includes regular customer interaction in person and via phone/email, data entry, use of reservation software to make bookings, and other duties as described below.

Work Schedule:

May 1 - September (specific ending date depends on the season)

Requirements:

Potential hire should be...

  • An enthusiastic salesperson with the ability to learn and communicate the details and experiences of a variety of trips
  • Able to work in a team atmosphere
  • Able to type at least 60 wpm
  • Friendly and fun-loving, with a positive outlook on life and work

Potential hire should have...

  • An interest in the outdoors and a passion for sharing that interest with others
  • Ability to attend training trips and participate in river trips as learning opportunities
  • Good judgment, motivation, drive, and direction
  • Strong written and verbal communication skills
  • Organizational and time management skills
  • A superb customer service ethic
  • Previous front-line phone experience
  • Knowledge of all office machines (fax, copier, postage meter, etc.)
  • A willingness and ability to learn
  • A sense of humor

Language Ability:

Ability to write emails, reports, and business correspondence. Ability to effectively present information and respond to questions from group organizers, guests, vendors, suppliers, and the general public.

Reasoning Ability:

Ability to solve practical problems (i.e. guide scheduling, availability of inventory, etc.) and deal with a variety of instructions furnished in written, oral, diagram, or schedule form.

Duties:

Essential duties and responsibilities include the following. Other duties may be assigned:

  • Acting as a point of contact and greeting guests when they arrive at the office for a trip or stop by to inquire in person and/or act as a reception for other departments within the company
  • Providing email and phone support for new/existing guests that are booking trips
  • Being aware of maintaining the front entrance, supporting brand consistency, and making good first impressions of the company
  • Answering phone calls in accordance with established guidelines
  • Data entry as needed
  • Learning ROAM reservation system for all half-day and one-day trips and River Dance Lodge
  • Using ROAM to create, monitor, and update bookings
  • Keeping accurate reservation records including notes and payments
  • Maintaining good communication and mutually supportive working relationships with all members of the ROW staff
  • Shipping and receiving: this includes carrying packages or boxes up to 55lbs up
  • Recycling, trash, and office clean up every Friday
  • Maintaining brochures and documents for outgoing mail, sending and distributing faxes, copying documents as needed, operating postage machine
  • Filling routine brochure requests
  • Fielding and responding to donation requests
  • Book and assign guides to fly fishing trips
  • Book and sell River Dance Lodge packages
  • Coordinate all logistics involved with operating Self-Guided Bike Tours
  • Assist with training of new seasonal hires that come in later in the season
  • Edit ROW Adventure Center and River Dance Lodge websites as needed

Other duties may be assigned.

Benefits:

  • Competitive wage: $10.50 per hour
  • Free local one-day trips with ROW Adventures
  • Discounted trips for friends and family

To apply please send resume and cover letter to: laurie@rowadventures.com