ROW is excited to announce a leadership opportunity in our Northern Rivers operation. The Northern Rivers Manager oversees whitewater half-day and day trips on rivers in Washington, Montana, and Idaho and leads a seasonal staff of 5-10 guides. ROW hires leaders who are committed to their team, love sharing nature, and who demonstrate excellence in hospitality, safety, and outdoor leadership. This is a demanding job, but the potential for personal and professional growth is significant. In filling this position, we are looking for a leader in the fullest sense of the word—someone driven to work for and with their team in fulfillment of our company’s mission “sharing nature, enriching lives”. ROW is looking forward to another strong season on the Spokane, Moyie, St. Joe, and Clark Fork rivers. If you are interested in learning more, please read through the job description below and let us know if you have any questions.
Employment Status: This is a seasonal full-time, partial-salaried position. The Northern Rivers season starts on or about the first week of May each year and ends on or about September 6th. Exact start and ending dates will depend on bookings and trip launches.
Location: Superior, MT.
Summary: The Northern Rivers Manager oversees the day-to-day operations and safe conduct of all ROW Northern Rivers (Moyie, St. Joe, Clark Fork) trips and early season Spokane River trips. The position requires the orchestration of all aspects of trips both on and off river so that trips flow safely, efficiently and with a minimum amount of stress on guides and team leaders and produce positive guest experiences. Responsibilities include logistics, equipment, supplies, transportation, clerical, guide coordination, conducting performance reviews, as well as communication with main company office and Director of Operations, etc. On the river, the Manager is responsible to ensure ROW meets its goal of providing high-quality river trips and that standard policies and procedures are followed. Off the river, the Manager handles the administrative duties necessary for each trip’s success, including coordination of communications, logistical concerns with the office, equipment maintenance/concerns, and coordination of guide duties. The manager performs all guide scheduling for this operation. As manager, he or she will seek to foster a positive, supportive work environment that encourages all team members to excel.
General Expectations of Managers: ROW Managers serve as role models for guides in a number of ways, including the following: demonstrating an attitude of safety; exhibiting a positive attitude and good work ethic; willingness to resolve conflicts whether between themselves and other guides or managers, or between guides who are having difficulties. They are expected to comply with all ROW policies and to inform the Director of Operations if they disagree or will have trouble enforcing one, prior to the season. Conflicts with guides, managers and company owners shall be handled in a direct manner, with a focus on finding solutions and preventing future problems. ROW expects its managers to conduct themselves in a professional manner at all times that they are at a work site, whether they are working or not. They are asked to be aware of the image they project to others, including ROW guests and the general public. Managers must exhibit an ability to accept criticism and openness to feedback. Finally, managers embrace ROW's commitment to excellence and are willing to continually work towards improving their knowledge and skills both on and off the river.
Key Duties and Responsibilities:
- To operate the Northern Rivers in a manner consistent with all ROW operations, established protocol and procedures.
- Supervise guides, other team leaders, swampers, drivers, and other ROW staff in execution of their duties directly related to the trip rotation both on and off the river.
- Responsible for the orientation and training of all Northern Rivers guide staff.
- Ensure overall quality of operations, guest experience and guide performance in all aspects of the trip.
- Foster a positive, supportive and effective work environment amongst crew and staff.
- Act as the official ROW liaison with suppliers of goods and services to this operation.
- Responsible for the initial set up of the outposts and any gear transfer from other outposts.
- Responsible for the tear-down and close up of the operations, and returning any gear that came from other outposts.
- Complete a thorough Pre-Season and End of Season Inventory using the ROW Inventory Spreadsheet.
- Assist in equipment transfers, shipping or receiving of retail items, etc, from other outposts or the office.
- Maintain and foster a good relationship with Montana Fish Wildlife and Parks, the US Forest Service, Bureau of Land Management or other appropriate public management agency.
- Work as a full guide and team member when on river (See separate job description for guide duties).
- Be responsible for the care and maintenance of all equipment used in this operation, including but not limited to fleece/splash gear, wetsuits, booties, PFD’s, rafts, coolers, rescue gear.
- Legally allowed to work in the United States
- Ability to work effectively and efficiently without close supervision
- Excellent river, rescue, and first-aid skills
- Minimum two years experience as a commercial rafting guide
- Excellent leadership ability
- Ability to delegate tasks and manage people effectively
- Excellent organizational skills and attention to detail a must
- Excellent verbal communication skills
- Creative problem-solving skills
- Strong team player with excellent ability to get along with others
- Ability and willingness to set a positive example for all ROW staff and serve as a role model of ROW policies and systems
- Ability to motivate crew to set the high water mark
- Openness to feedback and ability to accept constructive criticism
- Computer literacy with email, word processing, and menu-driven programs
- Physically capable of lifting up to 70 lbs.
- Excellent driving record
- Experience with heavy crew-cab pickup truck and trailer
- Commercial Drivers License, preferred
- General mechanical knowledge, preferred
Reporting Relationship: This position reports directly to the River Operations Manager or Director of Operations.
Basic Weekly Schedule: The Northern Rivers Manager is expected both guide and spend time in the office at each outpost. In May, it’s expected that the manager spend half his/her river time on the Moyie and half on the Spokane. In May and June, the Manager would typically guide two to four river days per week. July and August are much busier. It is expected that the Northern Rivers Manager will work a minimum of 3-4 days per week on the river during the peak season of July and August, or 12-14 days per month. However a maximum of five days per week is preferred in order to allow time off-river to accomplish other responsibilities and personal time off.
Compensation: Partially salaried, with additional daily wages accrued for time leading trips (variable, dependent on experience). Additional tasks are compensated hourly ($12.00/hour).
Other Benefits: In addition to ROW’s regular benefit package (401K, Med FSA, Free or Discounted Trips, pro-deal, etc) the Northern Rivers Manager will also receive two spaces during the season to bring friends or family on a multi-day trip.
How to Apply: Fill out an online application here (http://www.rowadventures.com/employment/app). Be sure to include a current resume and cover letter.