National Parks Unbound, a division of the ROW Family of Companies is looking for guides for their newest trips in some of the most amazing National Parks. We are seeking guides who want to lead guests on hikes, canyoneering trips and other multisport adventures and help craft a trip that allows our guests to experience these parks in a unique way. National Parks Unbound has taken a camping approach to experience the National Parks so guides will be responsible for all aspects of a multiday adventure, from food shop and prep, to camp set up, cooking, cleaning, etc. National Parks Unbound strives to provide unique experiences in all of the parks we visit. Our trips average 6 days in length with a variety of activities. All guides are members of a growing company and their primary responsibility is to deal with guests, co-workers and suppliers in a manner which sets the high water mark for hospitality, safety and excellence. Does this sound like you? Then apply to join our team!
Guide Duties and Responsibilities:
- Safely convey guests on hiking trips, canyoneering trips, biking trips and other activities. Perform team leader, and other duties as assigned
- Guides are responsible for either driving guests in 15 passenger vans or transporting equipment in crew cab truck. Clean driving record required and previous driving experience is preferred. Drive Times of 2-4 hours a day.
- Provide excellent risk management in remote settings.
- Professionally represent National Parks Unbound and its parent company ROW’s Mission, Vision and Values at all times
- Work cooperatively with all team members to implement all logistical aspects of a trip from pack-up to clean-up in a timely manner in order to provide guests with a safe, meaningful and memorable experience.
- Care for, respect, and maintain all equipment, vehicles and facilities, in a neat, properly functioning, organized and presentable manner.
- Set-up and pack-up camp facilities such as guest tents, tables, chairs and toilet on all multi-day trips.
- Prepare, artfully present and clean-up all meals and dishes according to the menu and recipes.
- Provide meaningful, researched and engaging interpretive presentations on natural and cultural history topics relevant to the trip’s location and our guests. Note: These are typically are 10 minute presentations on topics such as local geology, flora and fauna, Native Americans, pioneers or environmental concerns.
- Lead guest activities such as storytelling, games or campfire music to enrich the guests’ experience and engage them in friendly conversation throughout the trip.
- Complete and submit all trip-related paperwork, including incident reports, in a timely manner.
- Fully participate with a positive attitude in all job-related aspects during and related to a given trip, including attendance and participation in all guide meetings, debriefs, and other pre- and post-trip tasks.
- Help market other ROW Family of Companies trips by accurately answering guest questions and to generally direct them to other ROW experiences they might enjoy. Forward the names of hot prospects in a timely manner to the office for follow up.
- Respond to routine guest requests in a polite, helpful manner that makes them feel valued, respected, liked and cared for.
- Guide trips in a manner aimed to enrich the guests’ experience and appreciation of the natural world, not merely entertain.
- Act as a good steward of the natural world, including following ROW’s sustainability practices and Leave No Trace principles.
- Read and adhere to all policies and procedures outlined in the ROW guide manual.
- Over the course of the season, complete a minimum of 20 warehouse hours as needed or assigned, at least 15 of which are at the end of the season.
- Constantly look for ways to better serve the guest and ROW and bring new ideas to management.
- Communicate appropriately with co-workers, owners, and managers and address conflict or other outstanding issues in a timely and professional manner.
- Performs other duties as assigned or identified.
- Legally allowed to work in the United States
- Must be at least 23 year old
- Current Driver’s License – Class B license preferred
- A current 36 hour minimum or higher advanced First Aid certification (WEC, WAFA, WFR, WEMT, EMT preferred) along with current CPR
- A positive, supportive team player
- Excellent verbal communication skills
- Physically fit, able to work long hours in the field and lift and carry heavy objects over awkward terrain
- Willing and eager to interact positively with a range of age groups, from small children to seniors
- Experience in guest services or group leadership preferred
- Academic or professional background or equivalent experience in natural science, western American history, environmental education or conservation related field preferred
- Ability to follow ROW's drug-free and tobacco free workplace policy
How To Apply:
Thank you for your interest in ROW Adventures.