Adventure Travel Consultant

Background:

Since 1979 ROW Adventures has provided life-changing travel experiences that have a positive impact on our guests, our staff, and the people and places we visit.  

Our mission is “Sharing Nature – Enriching Lives” and we seek to preserve the places we visit and through our trips, create advocates for the continued conservation of these resources.  Our hope is to hire people that share these values.  As a family-run business we value community, a healthy, supportive workplace, diversity and taking care of each other.

Position Description: 

Adventure Consultants skillfully utilize their passion and love for the outdoors, critical listening and product knowledge to fit each guest to the appropriate vacation. Your enthusiasm to convert inquiries into reservations helps us grow in the active travel market.  As well, this position will ensure each guest’s needs, including transportation, accommodations, payments, and other special travel services are carefully planned and executed. You genuinely care about the experience of each guest and the goal of meeting their vacation dreams.  You have patience to answer questions, be diplomatic, and keep a positive outlook. Your goal is to guide guests to a trip best-suited to their needs and desires which requires constant learning and study in order to grasp the depth of our 100+ itineraries around the world. 

This is a full time, year-round position based at the main office in Coeur d’ Alene, Idaho. As an Adventure Consultant this position involves a wide range of tasks, including having firsthand knowledge of our destinations and logistics for a variety of outdoor trips including rafting, sea kayaking, biking, hiking and more. Product knowledge derived from first-hand knowledge requires travel to one of our destinations or participation on our kayak trips are expected as well as participating in occasional trade shows. This position does require you to be available by phone on weekends and evenings, during our busy season, for guest/logistical emergencies.

Qualifications:

The successful candidate is highly-organized and task-oriented self-starter who possesses a commitment to excellence. Strong written and verbal communication skills, a background in customer service, excellent human relations skills and a passion for adventure travel. A minimum of two years of travel industry experience or, bachelor’s degree (or comparable), strong computer skills and knowledge of Microsoft Office Applications (Word, Excel, etc.) required.  

Performance Profile:

  • Developing and promoting new business opportunities (i.e – developing strategic relationships, promoting our trips through other tour operators, etc. 
  • Develop and promote new trip itineraries
  • Superb customer service ethic including prompt response to emails, live chat and calls
  • Invested in the growth of the company
  • Desire to come up with new ideas, new efficiencies, etc., to improve systems or help growth
  • Ability to research, develop, proofread and edit professional travel documents
  • Strong organizational and time management skills
  • Sales or sales related background 
  • The ability to ask the right questions, listen and devise solutions
  • Accuracy and attention to detail
  • Ability to work in a team atmosphere
  • Good judgment, self-motivated and directed
  • Sense of Humor!

Duties:  

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

Sales:

  • Communicate and sell active-travel trips via incoming & outgoing phone calls in accordance with established guidelines.
  • Communicate effectively via all modes (email, chat, calls) in accordance with established guidelines. 
  • Confers with guest to determine destination, appropriate travel dates, transportation details, and financial considerations.
  • Customizes individual reservations to accommodate special needs.
  • Imparts information on area-specific travel such as geographic features, restaurants, special events and points of interest.
  • Liaise with guests and operations, including guides, support staff, area managers, vendors/affiliates and management to ensure guest’s needs are met.

Administration:

  • Complete and follow through with established sales systems to potential guests.
  • Become proficient in using ROW computers systems including our custom reservation software ROAM, word processing, spreadsheet, excel and data base functions.
  • Complete knowledge of the trip reservation system, including all paperwork, billing and follow-up.
  • Provides guest with complete reservation package including pre- and post-trip details.
  • Advises on weather conditions and necessary wardrobe.
  • Must complete pre-departure information to our operations team which may include a Team Leader (TL) package including a detailed roster and information on each guest.
  • Overall supervision and responsibility to create and maintain relationships with hotels, taxis and other vendors including detailed information and payments. 
  • Establish new relations with vendors as appropriate.
  • Reviews all reservations prior to travel.
  • Reviews all trip information returned from the field and addresses issues from guests and guides alike. 
  • Have a working knowledge of all office machines.

Wage:

  • DOE

Benefits:  

  • 401K retirement savings plan including employer match of 100% of first 4% deferred salary
  • Flexible spending account (medical & daycare)
  • Medical insurance
  • Paid vacation & Sick pay
  • Free or discounted tour space available to family and friends per established guidelines.