COVID-19 RELATED TRAVEL UPDATES
This page is updated as needed as we monitor the ever-changing Coronavirus situation. Please refer to our Current Travel Information Page for the most up-to-date information regarding travel with ROW Adventures.
COVID-19 ADDENDUM TO STANDARD TERMS AND CONDITIONS
The below is an addendum to our standard terms and conditions and applies to all bookings made from July 1, 2020 to current.
Traveler Vaccine Requirement:
Effective November 17, 2021.
With the safety of our travelers, guides, and host communities in mind, ROW Adventures requires all guests 18 and older on overnight trips lasting 3 or more days to be fully vaccinated against COVID-19. By proceeding with your booking or current reservation, you are acknowledging that you are or will be fully vaccinated prior to departure. ROW Guests will be required to provide proof of current vaccination status prior to their trip departure, or at the trip orientation meeting. Those not able to provide sufficient proof will not be allowed to travel and will forfeit any payments made to ROW Adventures.
Please see the FAQ section on our Current Travel Information Page for additional information and detailed answers to our most frequently asked questions.
Travel Insurance Notice:
In order to make sure that we remain a viable business into the future, we have instigated some changes in our booking policies that protect our business and your vacation investment.
All guests making new reservations for travel on any of our USA adventure tours lasting 2 or more days, are strongly encouraged to purchase CFAR (Cancel for any reason) Travel Insurance, or standard travel insurance to protect their investment and ours. Should you choose to decline this insurance, you are required to sign this document stating the decline and acknowledging that there will be no refund nor credit given should you have to cancel, or should we be unable to perform the trip or a comparable substitute trip, due to COVID-19 restrictions.
In the ever-changing world of COVID-19 where national, state and local regulations are unpredictable, travel insurance protects both you and us. The CFAR insurance covers 100% of your trip price if you cancel for any of the standard "covered reasons" such as breaking your leg before the trip, or the need to stay home and care for a sick family member, but it also covers 75% of your trip price if you cancel for any reason such as simply not being comfortable traveling, or situations that make it impossible for us to perform the trip. "Standard" travel insurance covers cancellation for specific and listed reasons (like a broken leg), so while it affords good protection, it is not as comprehensive as CFAR insurance.
If natural causes such as forest fires, road closures due to landslides, water that is too high or too low, or other unforeseen circumstances force a trip to be canceled, we reserve the right to provide a comparable trip on another river and if we are not able to provide a comparable substitute trip, we will provide a credit in the amount paid to be applied to a future trip.
No cash refunds will be issued for any reason whatsoever. As a company we cannot afford to maintain our knowledgeable year-round office staff that guides you to the trip best suited to your needs, purchase food and trip supplies, hire and train guides, commit to transportation needs, and prepare for trips and then refund trip fees when events cause people to cancel, or us to cancel, for reasons that may be beyond everyone’s control.
Please understand there will be no exceptions to our policy.